FAQ

Where do I pick up my order?

Orders are available for pick up at the Habitat Store (728 E. Front Street) on Wednesday through Saturday, 10am to 4pm. Please be sure to pick up your item within 5 weekdays of your purchase.

What can I expect during pick up of my purchase?

Have proof of purchase and the on-line associate will be able to assist you at the front counter.

How long will my order be held?

Due to limited space, we ask that you pickup your order within 5 business days of purchase. Orders are subject to $5 a day storage fee. All items will be restocked without refund if not picked up after 10 business days. Special arrangements, events and holidays may apply. Contact us at onlinestore@habitatclallam.org for more information.

What is the return policy for local pickup?

Purchases are eligible for a full refund at the time of pick up, if the item does not meet your satisfaction when you see it in person. You must leave the item(s) and request a refund at that time. Approved refunds will be issued to the original form of payment. It can take up to 5 business days for a refund to reflect on your account. There will be no refunds once you leave the Store property and your purchase will be considered non-refundable purchase. however you will have 7 business days to return it for store credit with conformation e-mail. Please contact us at onlinestore@habitatclallam.org if you have questions.

What is the return policy for shipped orders?At this time we are unable to accept returns for items that have been shipped. We encourage customers to carefully review the item description and images prior to purchase. If you have additional questions about the item, contact us at onlinestore@habitatclallam.org

Can I pay for my order with cash or check?

No, unfortunately the Habitat online Store does not accept cash or checks at this time. Orders must be paid for online with credit cards (or debit cards with credit logo).

For all other questions please e-mail onlinestore@habitatclallam.org